Refund policy

Right of withdrawal

When purchasing goods on the website, according to the Distance Contracts Act, you have the right to return your goods within 14 days of receiving your order. When exercising the right of withdrawal, you pay the return shipping and are responsible for the condition of the goods after you have received the goods and during the return shipping. To set up a return case, you must contact our customer service, info@spoties.se.

When exercising your right of withdrawal

You must announce that you regret it. The message must be sent to us at info@spoties.se. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging. From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product. The refund will be made to you via the payment option you selected at the time of purchase.

The right of withdrawal does not apply to

• Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.

• Products that have the character of sealed sound or image recording and where the seal has been broken by you.

• Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.

• Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.

• The right of withdrawal does not apply to gift cards.

• Sale products cannot be returned or used under warranty.

For more on the statutory right of withdrawal, see here.

Claims and complaints

We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered and no later than 2 months after receiving the product.

How you proceed in the event of a complaint

Any errors and defects must always be reported to us via email (info@spoties.se), stating your name, your address, e-mail address, order number and a description of the error. It is important that you do not return, sell, discard or repair products or shipments before the complaint case is resolved. Both packaging and products covered by the complaint must remain. We reserve the right to refuse complaints where documentation is missing or insufficient.

If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se. More information is also available at www.konsumentverket.se.

Dispute

Any disputes must primarily be resolved by consensus after discussion with our customer service, info@spoties.se.

If the dispute cannot be resolved in agreement with our customer service, you as a customer can turn to ARN (Allmänna reclamationsnämnden), which you can find more information about here. We participate in possible dispute resolution and follow ARN's recommendations.